POSITION IN THE ORGANIZATION: Reports to the Customer Service & Logistics Manager

PURPOSE OF THE POSITION:

To deliver excellent customer service through fast and accurate processing of orders, proactive communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries about placing orders, pricing, product availability, etc. Must partner with the commercial team to build and maintain a strong business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.

TARGET START DATE: March / April 2016

Summary of responsibilities:

1. Respond and follow up on customer requests.
2. Identify, research and resolve customer issues, ensuring effective, long term problem resolution.
3. Support the commercial team through prompt and accurate reporting of information.
4. Miscellaneous.

Brief description of responsibilities and duties:

1. Respond and follow up on customer requests.
   • Process customer orders and order changes according to set procedures and in compliance with customer requirements.
   • Provide timely and accurate information to incoming requests from customers such as order status, product information and availability.
   • Coordinate with Logistics, Warehousing and Accounting departments to ensure the smooth handling of customer orders.
   • Process customer returns according to set procedures.
2. Identify, research and resolve customer issues.
   • Identify areas in which internal processes affecting our service level to customers can be improved upon.
   • Provide feedback to the Customer Service & Logistics Manager regarding service failures or customer concerns.
3. Support the commercial team through prompt and accurate reporting of information.
   • Partner with the responsible sales rep to meet and exceed customer’s service expectations.
   • Provide prompt and accurate reporting of information to sales reps and/or management with regard to orders, customer activity, etc.
   • Collect and input forecast information from sales reps.
4. Miscellaneous.
   • Provide administrative support to the Marketing Manager, to include the coordination of marketing and promotion activities.
   • Other duties as assigned.

Job profile:

Education / knowledge

• Bachelor’s degree required in ag business, business administration or marketing.
• Minimum 5 years seed industry experience in the Customer Service field.

Skills

• A proven customer relationship builder with excellent interpersonal skills.
• Professional, assertive and clear communication skills (verbal and written), including active listening skills.
• Excellent organization and time management skills.
• Computer proficiency with the ability to learn new applications quickly.
• Experience with inventory control processes and procedures.
• Fluency in English and Spanish, for speaking, reading and writing.

Traits

• A service oriented team player. Self-motivator and goal oriented.
• Ability to work without direct supervision.
• Shows personal initiative, is flexible and pragmatic, and able to portray and promote a positive image of the company’s vision, mission and values.
• Must maintain high confidentiality.

Independence

• Performs the job / duties independently, under the responsibility of the Customer Service & Logistics Manager.

Contacts

• Maintains internal contacts with other departments and external contacts with customers.

Working conditions

• Work is performed in an office environment, with frequent use of a computer screen.
• The work does not involve physical stress.
• Travel, both domestic and international can be expected (Mexico, Netherlands, Canada) with extended working periods in Canada.
• Stationed to work 4 months out of the year from Leamington, Canada office.

Applicants may submit resume and cover letter to: v.avina@enzazaden.com