Customer Service Coordinator (Supervisor)
Location: Modesto, California, USA
The fourth largest seed company in the world, Limagrain is an international cooperative group created and directed by French farmers. As a creator and producer of plant varieties, Limagrain markets field seeds, vegetable seeds and cereal products. HM.CLAUSE, Business Unit of Group Limagrain, is an innovative global leader in the development, production, and commercialization of vegetable seeds. HM.CLAUSE belongs to the top 5 vegetable seed entities in the world. With over 2,000 varieties in more than 20 vegetable crops, HM.CLAUSE provides innovative solutions to growers worldwide.
Reference : 2019-4934
Function: Sales & Marketing - Sales
Employment Type: Regular Full Time
Main Goal
POSITION DESCRIPTION SUMMARY
Responsible for management of all areas for the assigned Customer Service Team as relates to Order Fulfillment, Shipping and Invoicing of orders
Manage, train and develop the assigned Customer Service Team
Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned
- Coach, lead and supervise Domestic or International Customer Service Team
- Coordinate and collaborate with other Sales Service Coordinators
- Provide supervisory back up as necessary for other Coordinators in the Department
- Handle identified and specific customer accounts as assigned
- Provide back up support for staff to cover planned and unplanned absences
- Develop KPIs to measure customer satisfaction
- Continuous review and updating of processes in Aquarius
- Develop continuous improvement actions- Contribute to systems and process improvement
- Develop, contribute, facilitate and implement best practices
- Develop productive relationships within the organization (Sales, Sales Planning, Plant, Supply Chain, Quality Control, Data Management, Credit and Accounting)
- Ensure good communication flow and collaboration between CSRs, Sales Staff, Business Managers and Sales Executives
- Work closely with Legal Department to ensure compliance with company policy and country regulations
- Work with Sales Services Manager to develop Budget and manage expenses
- Monitor and approve all attendance issues, including compliance with company policy and labor law as well as time off requests
Supervisory Responsibilities
Position supervises several Customer Service Representatives.
Profile
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education (or equivalent combination of education and experience)
• BA/BS degree in a related field, or equivalent experience preferred.
• Experience with MRP/ERP systems such as JDE, SAP or Oracle a plus
Experience
• Minimum of 2 years of supervisory or management experience
• Minimum of 2 years in Marketing or Administrative Services
Experience with ERP systems (JD Edwards a plus)
• Excellent oral and written skills
• Must be proficient in English; proficiency in Spanish, French or Portuguese a plus
• Microsoft Office Suite, Word, Excel, Outlook and Access experience
• Internet & E-mail experience
Candidate criteria
Minimum level of education required: Bachelor's degree
Minimum level of experience required: 2 years or more
Languages
- Spanish (3 - Professional)
- English (4 - Fluent)
Application
Click HERE to learn more and to apply online
HM.Clause is an "at will" employer.
Equal Opportunity Employer.
Drug Free Workplace
More positions from: HM.Clause Inc. Posted from December 19, 2019 until June 19, 2020 SeedQuest reference number: 112759 |